Help for Case Provider
Manage your cases, assets, estimates, and operations as a service provider in the Case application.
Getting Started
Search
Cases
- Technician Stories field added
- Cases Filters
- TruVideo Hyperlinks
- Enhanced Email Response Security and “Bounce-back” Messages
- View and Edit Email Templates in Your Preferred Language
- Language Preferences
Assets
Notifications
Estimates
Operations and Inspections
Calendar
Customers
- Manage Customers
- Update Fleet Customer Information
- View Customer Assets
- View Customer Cases
- Manage Customer Contacts
- Upload Attachments to a Customer
Mobile Access
Common Questions
- What's that blue button in the bottom left?
- What does this error mean?
- How do I Contact Support as a Provider?
- Where can I learn about News, Videos, and Training Sessions?
- How do I change my Case Provider password?
- Why can't I open my case?
Administrators
- Case Search, Save Filters, Bulk Close and Auto-close cases.
- Improved Filtering on External Interface Logs (API)
- Configuring the Case Quickstop Banner
- Configuring and Enabling the New Case Quickstop Banner
- Manage Users and Permissions
- Set up Your Location Information