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Help Articles

Knowledge base

How to Translate Help Center Articles


  • General

    Announcements, Release Notes, Service Notifications, and Governing Documents.

  • Registration

    Sign up your fleet or provider to start using Decisiv applications now.

  • Help for Case Provider

    Manage your cases, assets, estimates, and operations as a service provider in the Case application.

  • Help for Case Fleet

    Manage your fleet's assets, service requests, and cases in the Case application.

  • Help for Sentinel

    Create and manage appointments for alerts on your customer assets.

  • Help for Builder

    How to build and manage the operations users can add to cases.

  • Help for Vision

    How to perform customer searches and create custom views of your cases using the Vision application.

  • Help for Insite

    How to view reports and analytics using the Decisiv Insite application.

  • Help for DMS and DBS Integrations

    Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).


What's New

  • Case V8.13.0 - June 2025

    2025-06-07 12:52:53 UTC

  • Case V8.12.0 - May 2025

    2025-05-23 04:00:00 UTC

  • Case V8.11.0 - May 2025

    2025-05-13 12:44:23 UTC

  • Top-Liner - Case V8.13.0, Coming June 2025

    2025-05-29 13:00:01 UTC

  • Browser Support Policy

    2023-08-03 15:21:11 UTC

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