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General

Announcements, Release Notes, Service Notifications, and Governing Documents.
Registration

Sign up your fleet or provider to start using Decisiv applications now.
Help for Case Provider

Manage your cases, assets, estimates, and operations as a service provider in the Case application.
Help for Case Fleet

Manage your fleet's assets, service requests, and cases in the Case application.
Help for Sentinel

Create and manage appointments for alerts on your customer assets.
Help for Builder

How to build and manage the operations users can add to cases.
Help for Vision

How to perform customer searches and create custom views of your cases using the Vision application.
Help for Insite

How to view reports and analytics using the Decisiv Insite application.
Help for DMS and DBS Integrations

Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).

What's New

Case 8.0, December 2024
2024-12-06 05:00:01 UTC
Case 7.320 - 11/21/24
2024-11-22 14:09:17 UTC
Case 7.319 - 11/7/24
2024-11-08 04:00:03 UTC
Case 7.318 - 10/24/24
2024-10-25 04:00:01 UTC
Case 7.317 - 10/11/24
2024-10-11 12:49:08 UTC
Case 7.316 - 9/27/24
2024-09-27 04:00:01 UTC
Case 7.315 - 9/13/24
2024-09-13 04:00:00 UTC
Case 7.314 - 8/29/24 (UPDATE)
2024-08-30 18:38:08 UTC
Case 7.313 - 8/15/24
2024-08-16 04:00:00 UTC
Case 7.312 - 8/2/2024
2024-08-02 04:02:50 UTC
Case 7.311 - 7/19/2024
2024-07-24 20:56:25 UTC
Case 7.310 - 7/9/2024
2024-07-09 02:52:01 UTC
Case 7.309 - 6/21/2024
2024-06-21 13:30:56 UTC
Case 7.308 - 6/7/2024
2024-06-07 13:20:30 UTC
Case 7.307 UPDATE - 5/29/2024
2024-05-29 19:56:42 UTC
Case 7.307 - 5/24/2024
2024-05-24 19:52:08 UTC
Case 7.306 - 5/14/2024
2024-05-14 14:13:33 UTC
Case 7.305 - April 26, 2024
2024-04-26 20:57:16 UTC
Case 7.304 - April 12, 2024
2024-04-12 17:32:55 UTC
Case 7.303 - April 2, 2024
2024-04-05 15:25:54 UTC
Case 7.302 - March 15, 2024
2024-04-12 17:24:41 UTC
Case 7.301 - March 1, 2024
2024-03-01 15:59:17 UTC
Case 7.300 - February 16, 2024
2024-02-16 19:42:58 UTC
Case 7.299 - February 2, 2024
2024-02-02 21:53:52 UTC
Case 7.298 - January 19th, 2024
2024-01-19 14:32:38 UTC
Case 7.297 - January 10th, 2023
2024-01-10 18:45:53 UTC
Case 7.296 - January 4th, 2023
2024-01-04 14:00:01 UTC
Case 7.295 and Sentinel 1.96 - December 8th, 2023
2023-12-08 14:44:33 UTC
Case 7.294 and Sentinel 1.95 - November 29th, 2023
2023-11-29 15:14:39 UTC
Case 7.293 and Sentinel 1.94 - November 10th, 2023
2023-11-10 15:12:09 UTC
Case 7.292 and Sentinel 1.93 - October 27th, 2023
2023-10-30 16:03:55 UTC
Case 7.291 and Sentinel 1.92 - October 18th, 2023
2023-10-18 14:57:19 UTC
Case 7.290 and Sentinel 1.91 - September 29th, 2023
2023-10-05 18:44:11 UTC
Case 7.289 and Sentinel 1.90 - September 15th, 2023
2023-09-15 14:46:53 UTC
Case 7.288 and Sentinel 1.89 - September 1st, 2023
2023-09-01 15:29:21 UTC
Case 7.287 and Sentinel 1.88 - August 18th, 2023
2023-08-22 17:10:27 UTC
Case 7.286 and Sentinel 1.87 - August 4th, 2023
2023-08-04 14:49:02 UTC
Case 7.285 and Sentinel 1.86 - July 25, 2023
2023-07-25 13:00:01 UTC
Case 7.284 and Sentinel 1.85 - July 7, 2023
2023-07-07 13:00:00 UTC
Case 7.283 and Sentinel 1.84 - June 23, 2023
2023-06-23 12:00:01 UTC
Case 7.282 and Sentinel 1.83 - June 9, 2023
2023-06-09 14:35:22 UTC
Case 7.281 - May 26, 2023
2023-05-26 14:01:32 UTC
Case 7.280 - May 12, 2023
2023-05-23 15:49:24 UTC
Case 7.279 - April 28, 2023
2023-04-28 13:00:03 UTC
Case 7.278 - April 14, 2023
2023-04-18 15:08:45 UTC
Case 7.277 - March 31, 2023
2023-04-18 15:08:46 UTC
Case 7.276 -- March 21, 2023
2023-04-18 15:08:46 UTC
Case 7.275 -- March 3, 2023
2023-04-18 15:08:50 UTC
Case 7.274 -- February 16, 2023
2023-04-18 15:08:51 UTC
Case 7.273 -- February 2, 2023
2023-04-18 15:08:52 UTC
Case 7.272 -- January 25, 2023
2023-04-18 15:08:53 UTC
Top-Liner - Case 8.0.0, Coming December 2024
2024-11-27 20:53:29 UTC
Top-Liner - Case 7.320, Coming November 2024
2024-11-14 14:35:23 UTC
Top-Liner - Case 7.319, Coming November 2024
2024-10-31 04:00:02 UTC
Top-Liner - Case 7.318, Coming October 2024
2024-10-18 04:00:02 UTC
Top-Liner - Case 7.317, Coming October 2024
2024-10-04 14:04:24 UTC
Top-Liner - Case 7.316, Coming September 2024
2024-09-19 04:00:00 UTC
Top-Liner - Case 7.315, coming September 2024
2024-09-06 19:45:17 UTC
Top-Liner - Case 7.314, coming August, 2024
2024-08-23 11:30:33 UTC
Top-Liner - Case 7.313, coming August 2024
2024-08-09 20:32:41 UTC
Top-Liner - Case 7.312, coming August 2024
2024-08-01 13:58:03 UTC
Top-Liner - Case 7.311, coming July 2024
2024-07-12 14:54:03 UTC
Top-Liner - Case 7.310, coming July 2024
2024-07-12 14:53:42 UTC
Top-Liner - Case 7.309, coming June 2024
2024-06-14 21:39:30 UTC
Top-Liner UPDATE - Case 7.308, coming June 7th 2024
2024-06-05 16:01:40 UTC
Top-Liner - Case 7.307, coming May 2024
2024-05-21 15:27:37 UTC
Top-Liner - Case 7.306, coming April 2024
2024-05-03 18:45:50 UTC
Top-Liner - Case 7.305, coming April 2024
2024-04-19 19:56:35 UTC
Top-Liner Case 7.304, coming April 2024
2024-04-05 15:59:10 UTC
Top-Liner for Case 7.303, coming March 2024
2024-03-22 21:58:58 UTC
Top-Liner for Case 7.302, coming March 2024
2024-03-07 21:28:21 UTC
Top-Liner for Case 7.301 - Coming March 2024
2024-02-23 18:38:21 UTC
Top-Liner for Case 7.300 -- coming February 2024
2024-02-09 18:15:23 UTC
Top-Liner for Case 7.299 -- coming February 2024
2024-01-25 20:06:12 UTC
Top-Liner for Case 7.298 -- coming January 2024
2024-01-16 21:03:43 UTC
Top-Liner for Case 7.297 -- coming January 2024
2024-01-05 14:00:00 UTC
Top-Liner for Case 7.296 -- coming January 2024
2023-12-28 14:00:01 UTC
Top-Liner for Case 7.296 and Sentinel 1.97 -- coming January 2024
2023-12-15 13:42:59 UTC
Top-Liner for Case 7.295 and Sentinel 1.96 -- coming November, 2023
2023-12-14 14:45:58 UTC
Top-Liner for Case 7.294 and Sentinel 1.95 -- coming November, 2023
2023-11-16 18:51:00 UTC
Top-Liner for Case 7.293 and Sentinel 1.94 -- coming November, 2023
2023-11-03 18:24:21 UTC
Top-Liner for Case 7.292 and Sentinel 1.93 -- coming October, 2023
2023-10-19 18:33:45 UTC
Top-Liner for Case 7.291 and Sentinel 1.92 -- coming October, 2023
2023-10-05 18:48:52 UTC
Top-Liner for Case 7.290 and Sentinel 1.91 -- coming September, 2023
2023-09-21 17:31:35 UTC
Top-Liner for Case 7.289 and Sentinel 1.90 -- coming September, 2023
2023-09-07 13:00:01 UTC
Top-Liner for Case 7.288 and Sentinel 1.89 -- coming September, 2023
2023-08-24 18:55:41 UTC
Top-Liner for Case 7.287 and Sentinel 1.88 -- coming August, 2023
2023-08-10 20:54:32 UTC
Top-Liner for Case 7.286 and Sentinel 1.87 -- coming August, 2023
2023-07-28 20:03:46 UTC
Top-Liner for Case 7.285 and Sentinel 1.86 -- coming July, 2023
2023-07-14 19:18:48 UTC
Top-Liner for Case 7.284 and Sentinel 1.85 -- coming July, 2023
2023-06-29 21:18:13 UTC
Top-Liner for Case 7.283 and Sentinel -- coming June, 2023
2023-06-15 21:29:06 UTC
Top-Liner for Case 7.282 and Sentinel 1.83 -- coming June, 2023
2023-08-23 19:51:10 UTC
Top-Liner for Case 7.281 -- Coming May, 2023
2023-05-18 14:30:32 UTC
Top-Liner for Case 7.280 -- Coming May 2023
2023-05-04 19:22:18 UTC
Top-Liner for Case 7.279 -- Coming April, 2023
2023-04-21 21:16:22 UTC
Top-Liner for Case 7.278 -- Coming April, 2023
2023-04-18 15:08:46 UTC
Top-Liner for Case 7.277 -- Coming March, 2023
2023-04-18 15:08:46 UTC
Top-liner for Case 7.276 -- Coming March, 2023
2023-04-18 15:08:47 UTC
Top-liner for Case 7.275 -- Coming February, 2023
2023-04-18 15:08:50 UTC
Browser Support Policy
2023-08-03 15:21:11 UTC
Open Cases/Pending Service Requests - Service Providers
2024-12-02 18:17:08 UTC
Complaint, Cause, and Correction
2024-12-02 18:25:18 UTC
Technician Stories field added
2023-09-20 12:25:56 UTC
Estimate PDF Enhancements
2024-04-09 16:57:23 UTC
Mitchell 1 SRM Connector
2024-11-15 14:46:26 UTC
Campaign & Recall and Recommended Operation Notifications
2024-11-15 16:59:43 UTC
Bi-Directional Mobile Communications - Overview & Help Article Summaries
2024-03-18 22:14:06 UTC
Bi-Directional Mobile Communications - Administration: Enabling the Reply via SMS Text Feature
2024-01-18 19:38:50 UTC
Bi-Directional Mobile Communication - Creating Customer Contacts
2024-01-18 19:39:37 UTC
Bi-Directional Mobile Communication - Inviting Contacts into Cases
2024-04-11 13:11:04 UTC
Bi-Directional Mobile Communications - Managing Customer Contacts
2024-04-10 14:09:31 UTC
Bi-Directional Mobile Communication - Text & Mobile Communications
2024-01-18 19:41:14 UTC
Case Search, Save Filters, Bulk Close and Auto-close cases.
2023-05-03 17:09:31 UTC
Improved Filtering on External Interface Logs (API)
2023-03-15 21:22:50 UTC
Open Cases/Pending Service Requests - Fleets
2024-12-02 18:14:57 UTC
Manage Maintenance Schedules
2024-02-26 20:41:31 UTC
Release Notes - V1.93 (and all prior Release Notes from V1.1)
2023-10-30 19:11:04 UTC
Home Dashboard Overview
2023-05-09 22:21:12 UTC

Help Articles

Knowledge base

General

Registration

Help for Case Provider

Help for Case Fleet

Help for Sentinel

Help for Builder

Help for Vision

Help for Insite

Help for DMS and DBS Integrations

What's New