Cases
- Technician Stories field added
- TruVideo Hyperlinks
- Enhanced Email Response Security and “Bounce-back” Messages
- View and Edit Email Templates in Your Preferred Language
- Language Preferences
- French Translation Enhancements for Case
- Allow Decisiv Email Domains
- Respond to Case Email Notifications Directly from Your Inbox - TEMPORARILY DISABLED
- Case Mileage and Engine Hours Updates
- The Case Quickstop Banner
- Respond to a Service Request
- Create a Case
- Configure your Case View
- Use the Intake Form
- Enter Case Information
- Enter Breakdown Information for a Case
- Enter Asset Information for a Case
- Enter Customer Information for a Case
- Link a Case to Another Case
- Assign a Case to Another User
- Use Quick Actions to Update Repair Status
- Check In a Case
- Add a Follow-Up Time
- Add Operations and Parts to a Case
- Adjust Case-Level Charges
- Enter the Invoice Total and Number
- Upload Attachments to a Case
- Update Case to Asset Ready
- Update Case to Asset In Service
- View Case Status Information