Cases
- Pin & Edit Contacts
- Repair Status
- Case Assistant Checklist
- Open Cases/Pending Service Requests - Service Providers
- Cases Filters
- TruVideo Hyperlinks
- Enhanced Email Response Security and “Bounce-back” Messages
- Complaint, Cause, and Correction
- Technician Stories
- View and Edit Email Templates in Your Preferred Language
- Language Preferences
- French Translation Enhancements for Case
- Allow Decisiv Email Domains
- Respond to Case Email Notifications Directly from Your Inbox
- Case Odometer and Engine Hours
- The Case Quickstop Banner
- Respond to a Service Request
- Create a Case
- Configure your Case View
- Use the Intake Form
- Enter Case Information
- Enter Breakdown Information for a Case
- Enter Asset Information on a Case
- Enter Customer Information for a Case
- Link a Case to Another Case
- Assign (Workflow) a Case to Another User
- Use Quick Actions to Update Repair Status
- Check-In a Case
- Add a Follow-Up Time
- Add Operations and Parts to a Case