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Cases

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  • Technician Stories field added
  • TruVideo Hyperlinks
  • Enhanced Email Response Security and “Bounce-back” Messages 
  • View and Edit Email Templates in Your Preferred Language
  • Language Preferences
  • French Translation Enhancements for Case 
  • Allow Decisiv Email Domains
  • Respond to Case Email Notifications Directly from Your Inbox - TEMPORARILY DISABLED
  • Case Mileage and Engine Hours Updates
  • The Case Quickstop Banner
  • Respond to a Service Request
  • Create a Case
  • Configure your Case View
  • Use the Intake Form
  • Enter Case Information
  • Enter Breakdown Information for a Case
  • Enter Asset Information for a Case
  • Enter Customer Information for a Case
  • Link a Case to Another Case
  • Assign a Case to Another User
  • Use Quick Actions to Update Repair Status
  • Check In a Case
  • Add a Follow-Up Time
  • Add Operations and Parts to a Case
  • Adjust Case-Level Charges
  • Enter the Invoice Total and Number
  • Upload Attachments to a Case
  • Update Case to Asset Ready
  • Update Case to Asset In Service
  • View Case Status Information
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