The list below is a list of possible error messages you may come across while working in the system. Each section explains why you may have received the error and how you can try to fix the issue or work around it.
If you received an error not listed below, contact us support@decisiv.com. We'll get an answer for you and add it to the list.
Invalid Date/Time Format
Depending on the settings for your location, your date and time fields may be considered free-form "smart" fields and allow you enter something like "Tomorrow at 4pm", and it will save appropriately as 7/13/2019 at 04:00 pm EDT.
Examples of a date/time field include:
- Entering the Invoice Date under Additional Info for a case
- Entering the Arrived Date or Follow-Up Time for Check-In
- Entering the ETR for Request Approval
If you enter a value the system could not understand, this error appears.
To avoid this, enter your date and time values in the following format:
mm/dd/yyyy hh:mm am/pm
For example, 6/4/2018 at 12:00 pm
404 Page Not Found
This error occurs if you try to access a URL that doesn't exist or you don't have access to view.
The URL may not exist due to a spelling error in the URL or the case/asset/request/etc., no longer exists in the system.
500 Internal Server Error
This error occurs if there is an issue behind the scenes and the application could not process your request.
You can try refreshing the page, going back to process your request again, or contacting us to report an issue.
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