Contact Support

Decisiv Support can be contacted from any screen by clicking Help on the top right of any page in the Portal. When Help is clicked from within a case, pertinent case info will also be sent with the request.

To contact help about the application:

1. On any screen, click Help on the top right.
   
2. On the Contact Support page (shown below), most of your contact info should be pre-populated based on your current location and existing user profile information. If it’s not, you can enter that information in the fields provided.

3. The following drop-down fields are available give more detailed information about the support request:

   Product: The affected product. Choices are Application, Database, or Tools. 

   Nature of problem: The reason for the request.  Choices are Feature Enhancement Request, Software Malfunction, System Down, Fixed Operation Price Request, Labor Time Wrong, Labor Time Wrong (Fleet), Opcode Addition Request, Part Price Wrong, Increase User Limit, and New Service Location.

   Priority Rank: Low, Medium, High, or Immediate.
    

4. Enter a Description for the request. Try to be as detailed as possible.
5. Once completed, click SEND to send your problem, question, or request to Decisiv Support. A member of the Decisiv support team will respond shortly after the help request is sent.