Overview

The 3 Cs represent Complaint, Cause, and Correction. This framework promotes a clear and structured approach to documenting and resolving concerns. Service departments utilize this framework for accurate documentation.

The Complaint, Cause, and Correction description fields have historically been available for entry at the case and operation levels, which can cause some confusion. We have now introduced a new feature that will change where these “3 C’s” are available and streamline the process.

Complaint

Complaint, Copy From Case

Clicking the new "COPY FROM CASE" button will copy the case-level Complaint to this field while still allowing you to make edits.

Correction, Select Tech Stories*

Clicking the new "SELECT TECH STORIES" button will copy the operations Technician Stories to this field while still allowing you to make edits.

* This feature must be enabled by an administrator at your location.

For more information, see Technician Story.

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