Operation Fault Code Mapping

Overview

Diagnostic Faults from Remote Diagnostics are currently available in a PSSM Case at the case level.

We are now introducing the ability to map the specific Faults to an operation while in the Edit Operation screen. This functionality will be present only when Faults are present at the case level.

There are several use cases and benefits to completing the mapping:

Use Cases:

• A service advisor can map the Faults to an operation at the time of case creation as an aid for the technician, or as a reference for other service advisors
• A technician can map the Faults to an operation after the repair is complete, indicating the Faults that this repair has fixed

Benefits:

• Service Advisors will be in a position to explain the Faults that are being addressed by the specific repair
• Shared history will be updated with the mapped Faults which can aid in future repairs, as well as provide more detail into previous repairs

How to use

Adding Faults

1. From the case, click the desired operation to enter the Edit Operation page
2. Click the Faults button to view the Faults
3. Click the checkbox of each Fault you’d like to map to the operation
4. Click Add to Operation

When adding Faults, you’ll have the ability to filter by Faults as well as Select All and Clear All Faults.

Removing Faults that were previously added

1. From the case, click the desired operation to enter the Edit Operation page
2. Click the Faults button to view the Faults
3. Click Remove Faults
4. Click the checkbox of each fault you’d like to remove from the operation
5. Click Remove

Shared HIstory

Mapped Faults are viewable in Shared History to aid in the review of previous repairs. Clicking the Fault will display a pop-up screen that provides more detailed information about the Fault.

Notes

• The fault mapping outlined above includes faults from Remote Diagnostics Service only and does not include faults from tools such as DAVIE, JPRO, etc.
• The faults are not included in the integrations with dealer management systems.