The preferences page allows you to enable/disable standard alerts and custom alerts, configure standard alerts, determine the way the team views assets, and set up service event conditions.

 

Alerts

The alerts section allows you to customize which alerts are shown to the team and the order of preference. To change the order of preference, left click and hold on the alert and drag up or down the list to make it have higher preference or lower preference.

Scheduled Maintenance

For scheduled maintenance, you can show Only Overdue, Only Due, both Overdue and Due, or not show scheduled maintenance.

Recall

Recall does not have any configurable settings other than moving it up or down in preference.

Warranties Expiring

You can select when to be alerted for expiring warranties by selecting 30 Days, 60 Days, or 90 Days.

Recent Faults

For faults, you can determine the severities to be shown (Severe, Attention, Moderate, Unknown) as well as the number of days (1, 2, 3, 4, or 5) to show faults. 

Custom Alerts

For custom alerts, you can move them up and down in preference, you can determine the severities to be shown ( Severity 4, Severity 3, Severity 2, Severity 1, or as labeled in the Integrations configuration), view the Integration Details, and Add a Customized Alert.

 

Assets

The Assets section is used to determine how the team views the assets.

Main Identifiers

Select the identifiers that the team will see as the main asset attributes in Sentinel. You can select up to two items to be used as primary identifiers, but Primary Identifier 1 is required. The Main Identifiers will be shown on the first line for each asset on the Assets page as well as other pages where the Asset information is shown and the information that is sent in the notification emails.

Secondary Identifiers

These are the identifiers that your team will see as secondary asset attributes in Sentinel. Select which to show, and in what order to show them. These will be reflected in the assets listing, as well as other asset mentions. You may select up to three.

Other Identifiers

These are the identifiers that your team will see as lower-level asset attributes. Select which to show and in what order to show them. These will be reflected in the asset detail panels. You may select up to three.

Assets by Status Configuration

You can select the repair statuses that your team will consider to be Scheduled, At Service, and Ready. These are multi-select boxes. To add a repair status, click the drop-down arrow and select a repair status. Note that once a status is selected for Scheduled, At Service, or Ready it cannot be selected for a different status. To remove a repair status, click the X beside the repair status.

 

Service Events

This section sets up how service events will work for your team. 

Actions Enabled

If you are a Dealer Type team, you will have the Actions Enabled option. You can select to Send Requests to In-Network Service locations and/or to locations Outside your network or Create Cases for In-Network Service Locations. You must select at least one of the available actions that will become available for your team when initiating a service event. You can also specify the Broker Service Location that has the ability to create sub-cases to other service providers. This can be configured in Portal or by a Decisiv representative.

Complete Service Events

Use the repair status to automatically update service events as Completed when a case reaches a specific Repair Status. You can select Complete (Gone) and/or Complete (Here) or neither.

Case Status Visibility

If you are a Fleet Type team, you will have the Case Status Visibility and the Fleet Status Visibility option. This controls what status you can see for the Case. The options are Only Case Status Repair Status, Only Fleet Status Repair Status, or Both.