The integrations page is where the API User is setup, Amazon Connect is setup, and any customized alerts are set up.
The API user is an artificial user created to make API calls to the portal on behalf of your Sentinel Team. This user will normally be set up by Decisiv when your team is created. The username and password are required to set up and change the API User.
If you have an Amazon Connect account, you may integrate it with Sentinel to allow your team to receive and make calls within Sentinel. To integrate with your Amazon Connect account, click + ADD and enter the Instance Alias. Click SAVE to enable the integration.
NOTE: Customized Alerts must be configured on the backend using the Custom Alerts API. Once configured, use this to set the UI labels for fields.
Using the Custom Alerts API will allow your team to integrate almost any type of asset-related alerts from 3rd party providers. To add labels for a custom alert, click + ADD. The Add Customized Alert modal will appear.
Enter in a unique Alert Type. The following fields are available and, depending on your Custom Alert API, can have a label set here that will appear in the Sentinel UI when the alert is received from the third party: Date 1, Date 2, Code Name 1, Code Name 2, Severity 4, Severity 3, Severity 2, Severity 1. If these fields are present in the custom alert but do not have a label set, the field name above will be displayed in the Sentinel UI.
The Resolve Alert section is where you set the resolution webhook URL and Username and Password so that, when a custom alert is completed, it can send information back to the proper place to mark it as resolved.
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