Add a Follow-Up Time

You can use the Follow Up feature to alert other users the case is due for Follow Up.

This will trigger the color of the FOLLOWUP TIME for the case on the Cases page to change from White (Not Due), to Green (Due soon), to Red (Overdue), so you can easily see and sort your cases by the time in which they're due for a follow up.

To learn more about adding a Follow Up time to a case, watch this video: