Top-Liner - Case V8.40.0, Coming June 2026

For the Case V8.40.0 Release, targeted for June 19th, we're planning the following improvements.

Enhancements:

• Tech Support Case # | Service Providers, Groups (including Field Service Managers), and Fleets can all now view, add, and edit Tech Support Case numbers directly from the Case details page. All changes will be captured in a read-only audit trail. 

• Approval Response Notifications | Will soon include Estimated Version and Total Amount, giving providers key details at a glance for faster decisions—no extra clicks needed.

• VIN Option for Default Search | You’ll soon be able to configure VIN as the default search field by navigating to Admin → Dealer Settings → Features.

Coming Soon:

• New Partnership with TRITECH | TRITECH is your partner in service technician and operations success. Access to Diesel Technician training and comprehensive on-demand support for Independent Service Providers (ISPs), Fleets, and Dealers working on all makes and models. 

Case V8.40.0 (Targeted for June 19th, 2026):

Tech Support Case #

Tech Support Case # field Service Providers, Groups (including Field Service Managers), and Fleets can all now view, add, and edit Tech Support Case numbers directly from the Case details page. All changes are captured in a read-only audit trail.

Approval Request Notifications

Enhanced Approval Notifications We’ve improved approval response notifications to give you better visibility into key details—right when you need them. 

What’s New: Approval response notifications now include:

• Estimated Version for clearer tracking of request revisions
• Total Amount to provide immediate financial context 

Why It Matters:

• These enhancements make it easier to quickly understand and act on approval responses without needing to open the full record. By surfacing critical information directly in notifications, you can:
  • Make faster, more informed decisions 
  • Reduce the need for additional clicks or follow-up
  • Stay aligned on financial details throughout the approval process

VIN Option for Default Search

You can now select VIN as the default search field for assets. Configure this in Admin → Dealer Settings → Features to better align search behavior with how your team works — especially when VIN is your primary asset identifier.

What to Expect:

• VIN searches still require exactly 17 characters
• Clear validation messages for invalid inputs
• No changes to Serial, Unit, License, or Chassis ID behavior

Coming Soon: 

New Partnership with TRITECH

TRITECH’s Expert Tech Support (ETS) provides truck service providers with direct access to experienced technical specialists for diagnostic troubleshooting and repair guidance across all makes and models.

When complex repair challenges arise, technicians can connect with TRITECH experts to help identify root causes, review diagnostic information, and expedite repairs. Support is available across a wide range of commercial vehicle platforms and systems covering Class 3-8 vehicles.

Designed to support service operations in real-world shop environments, ETS helps technicians work through difficult diagnostic and repair situations while reducing downtime and keeping repairs moving.

Click here for more information