Hiding and Viewing Fleet Notes in a Case

Fleet Notes provide customer-level information and may appear at the top of a case as large blue boxes. You can hide these notes, but once hidden, they do not return to the top of the case.

This article explains what happens when Fleet Notes are hidden and where to find them afterward.

Fleet Notes Displayed at the Top of a Case

When a case includes Fleet Notes, they appear at the top of the page as blue information boxes.

Click Hide Fleet Notes to remove the Fleet Notes from the top of the case.

After hiding Fleet Notes:

• The notes are removed from the top of the case

• They do not return as blue boxes for this case

This is expected behavior.

Can I Unhide Fleet Notes?

No.
Once Fleet Notes are hidden for a case, they cannot be shown again at the top of the page.

Refreshing the page or reopening the case will not restore them.

Viewing Fleet Notes After They Are Hidden

Fleet Notes are still available in another location.

To view them:

1. Open the case

2. Scroll to the Customer Information section

3. Check the Customer Profile field

   

Important Notes

• Fleet Notes are hidden only for the current case

• The notes are not deleted

• There is no option to restore them to the top of the case

• Fleet Notes remain visible in Customer Information > Customer Profile