You can use the Status or Fleet Status dropdown on the All Cases screen to quickly change the status of a case and better manage current and completed cases.
The column should appear by default, but if it doesn't, you can add it by clicking the gear icon in the top-left of the list, checking Status or Fleet Status, then click Save Changes.
To move the column left or right in the list, click the gear icon, then click and drag the column to the spot you want with the first column appearing in the far left of the screen, then click Save Changes.
Once added, you can click the funnel icon on the Status column to filter your list by one or more of your depots.
To change the status of a case, you can click the status for a specific case, then select a new one. The status updates automatically and can be seen by the provider.
To learn more about using the Status column, watch this video: