Top-Liner - Case 7.317, Coming October 2024

For the upcoming Case 7.317 release next week, we're planning the following enhancements.

• Watching Notifications - Email, SMS, and Dashboard Notification Corrections

Watching Notifications 

We've revisited the behavior of the Watching Notifications feature and will include those changes in the upcoming 7.317 release.  Following the release, users can visit their user profile and select the desired notification (email, SMS, or dashboard), enabling them to receive notifications for Case Status updates on cases they choose to Watch.  

Please visit the following Help Article for details on how to use the Watching feature.