Bi-Directional Mobile Communications Launch Re-Scheduled to April 10th

The launch originally scheduled for March 26th has been re-scheduled for April 10th.  As previously noted, the bi-directional mobile communications features include:

• better ways to manage customer contacts, including mobile phone only contacts 
• the ability for dealers and customers to reply to case notifications and notes via SMS text or a mobile user interface, as well as to send notes to a case
• the ability for dealers and customers to be able to see the current list of cases in the mobile user interface
• the ability for customers to approve estimates at the line item level via the mobile user interface

The documentation for these features is now posted in the Help Center.  See the Overview article for a rundown of all the documentation, including a video demo of the new features in action.

Next Release Candidates - Case 7.304

Enhancements

We are planning the following enhancement in the next release:

• Technician Stories:  We recently released enhanced error messaging for users to know whether or not the Technician Stories have been exported.  We are also adding a button in the next release to export from there.

Ongoing Projects in the Roadmap

We are also working on longer term projects and back-end continuous improvements, to include: 

• longer term projects -- estimate/operations table enhancements, ability to pre-configure Additional Charges in Builder, enhanced interface for Mitchell1 labor times, ability in the fleet portal to auto reset PMs that have been completed by dealers, improved OEM data integration, configurable OEM resource links, dealer business system integrations, and support for serial number-based assets (e.g., reefers, APUs, generators, etc.).
• back-end maintenance -- platform upgrades and security hardening.