View Asset Details

Selecting an asset on the Assets page will display the Asset Detail panel. From the Asset Detail panel, you can view additional asset details as well as begin coordinating a service event. To begin a service event, click CREATE SERVICE EVENT at the lower left of the Asset Detail panel. If the unit has draft events, a popup will be displayed and allow you to select and continue editing the draft or create a new event. There is also an icon in the upper right that will take you to the Depot/Customer page in Case for the selected asset if you have permission to access that portal. 

At the top of the Asset Details panel, based on your team’s configuration you may see the following information: Unit Number, Fleet Info, Year, Make, Model, and VIN, Also available are the Last Recorded odometer and Last recorded engine hours. If either of these needs to be updated, you can click the pencil icon to enter a current odometer and/or engine hours reading.

If you click SEE MORE, the following additional information will be displayed:

Chassis ID, Serial Number, Engine, and Type.

Below this will display the Fleet Name, Fleet Location, and Fleet phone number.

The following tabs will be displayed and are described in detail below: Alerts, Work In Progress, History, and Warranty.

Alerts Tab

The Alerts tab displays all active alerts of an asset ordered by severity. A number in parenthesis will display the number of active alerts. In addition to active alerts, handled alerts and upcoming maintenance will also be displayed. At the bottom of the Alerts, an indicator will give the date and time the warranty and recall data was last updated.

Below are the badges for each alert type and the color associated with the badge based on status or severity. Note that Active Recall and Expiring Warranty do not have status or severity and their badge will always display in blue.

Names for the Custom Alert severities are configurable

Alert Types

Sentinel has, by default, four types of alerts. The available data will depend on the existing monitoring possibilities and access to the source data.

Scheduled Maintenance: Maintenance that occurs on a consistent schedule by some factor such as PMs (Preventative Maintenances), Inspections (DOT, State), etc. If the scheduled maintenance is past the factor(s) threshold, it is considered overdue. If the scheduled maintenance is within the factor(s) threshold, it is considered due.

Active Recalls: Manufacturer safety recalls currently issued for the asset.

Expiring Warranties: Manufacturer warranties that will expire within the next 30, 60, or 90 days based on team preferences.

Recent Faults: Faults generated by on-board diagnostic systems that were registered in the last 24 hours, 48 hours, 72 hours, 4 days, or 5 days based on team preferences. There are four severity levels for a fault as follows:

Severity 1 (Red): Severe fault of high concern.

Severity 2 (Orange): A fault that requires attention and is of moderate concern.

Severity 3 (Yellow): A fault that is of low concern.

Severity 4 (Blue): An Informational fault.

Custom Alerts: Sentinel also provides the ability to set up custom alerts that can be generated by third-party interfaces.

NOTE: Your Team Owner may configure the application so that only specific subcategories of the Alert Types listed above display in the application for your team. If you feel you are missing alerts, contact your team owner.

Active (#)

The Active header will have a number in parenthesis showing the number of active alerts for the asset. For each Active alert type, the system will display the following:

Scheduled Maintenance:

Badge (Yellow is due, Red is overdue), Date the Scheduled Maintenance is Due (If the scheduled maintenance has days as a schedule factor), Alert Type of Scheduled Maintenance, Description of Scheduled Maintenance, Maintenance Schedule in Miles and/or Days, Status, and Code for the corresponding operation. Note that if a scheduled maintenance has been done, you have the option of clicking ADD RECORD to manually record a maintenance event already performed.

Work In Progress Tab

The Work in Progress tab displays draft and In progress Sentinel service events, as well as cases that have not yet been completed. For In Progress Sentinel service events, a link to the case created from the service event will be included as well as the Repair Status and the Fleet Status. If a draft service event is older than 5 days, an exclamation point will be displayed with the text that the draft was created more than 5 days ago.

History Tab

The History tab allows you to view past service events recorded for an asset updated in the last year. Completed events initiated in Sentinel as well as completed Cases will be displayed under the Service Event History header. The following information will be displayed for service event history: The date last updated, the case number, repair status, fleet status, and the service provider’s name.

Under the header Fault History, you can view historical faults for this asset. The following information will be displayed for each fault: Date and time of Fault, Description of Fault, Severity of Fault, and the OEM ID for the Fault.

Warranty Tab

 The Warranty tab allows you to view the active and expired warranties.

Active (#)

The active header will have a number in parenthesis indicating the number of active warranties for the asset. 

Expired (#)

The expired header will have a number in parentheses indicating the number of expired warranties for the asset. 

For an active or expired warranty, the following information will be displayed:

Warranty Description, Date Range for Warranty, and OEM ID for the Warranty.