This release focuses on back-end work and improving usability for all users with the following enhancement:
TruVideo Hyperlinks Open in a New Tab
TruVideo is a video-first communication platform to improve customer experience through personalized videos, texts, and mobile-friendly features. Decisiv provides integration that allows TruVideo URLs included in the notes section of Case to be displayed as hyperlinks.
In this release, we introduced an enhancement that provides a new “external link indicator” icon next to the URL, allowing the hyperlink to open your TruVideo communication in a new browser tab so that you do not lose your place in Decisiv Case.
More information, including screenshot and video, is available in the Help Center article here.
- Real-time and historical Decisiv platform health data including updates, notices, and known issues can be found on this Status Page. If you have a Technical Support concern or question, please check the Status Page for answers first, then feel free to contact Support at the provided email address, if needed. To stay informed of application activity, click the SUBSCRIBE TO UPDATES button and sign up for notifications via Email, SMS, or Feed (Atom or RSS).
- We strive to provide our customers with the most accurate and useful information possible, so we appreciate and welcome user feedback on any of our content. With open communication in mind, we provide the following options at the bottom of each article:
- Follow individual articles to receive alerts when they are updated with new or additional information
- Vote on whether you found the article helpful
- Comment on the document with thoughts or questions
Please sign in to leave a comment.