Improved Filtering on External Interface Logs (API)

In an effort to improve user experience, we have added some filters that allow you to narrow the API log results or to search for specific logs. The added filters are: 

• Target Field Specify to search for a field value in a specific field.
• Field Value A specific value to search for. Can be used with Target Field to narrow search.
• Case ID
• Status Code
• Date Range

To access the logs, go to Admin -> External Interface Logs and filter log results with the following four options:
 

Search by Target section of the logs

1. Select a Target Field from the drop-down to search a specific field of the log or leave blank. If blank, all fields of the logs will be searched for the Field Value. 
2. Enter a value in the Field Value field.
3. click the Search button

Search by Status Code returned in the logs

1. Enter a status code in the Status Code field.
2. click the Search button

Search by Date Range

1. Select a date in the Date From field by clicking on the calendar
2. Select a date in the Date To field by clicking in the calendar
3. click the Search button

Search by Case ID

1. Enter a Case ID in the Case ID field.
2. click the Search button

Note: Only cases that have the Case ID in the header will be found using this method.

In the future, we will be introducing new filters and capabilities. This document will be updated when those features are available. Feel free to click the 'Follow' button at the bottom of this page to be alerted when updates are made to this article.