Case V8.6.0 - February 2025

For the V8.6.0 Release, we have the following enhancements/fixes:

• User Access Enhancements for Dealer Admins:  Admin users will now benefit from a more streamlined interface for managing user access. This upgrade simplifies the process of adding or removing users and provides a clearer understanding of access levels.
• Recommended Operations:  We have implemented several new user interface enhancements in this area of the platform. When creating a new case, a pop-up will now appear by default, presenting options for Campaigns & Recalls, Recommended Operations, Warranty & Extended Coverage, and Service Contracts & Subscriptions relevant to the asset.

Coming Soon:

• Support for Additional File Types -- Adding support for several file types as attachments to cases: .dbc, .pssettings, .pcapng, .glc, and .khc file types

Ready For Pilot: 

Please reach out to your Decisiv representative for more information on enabling these new features for your location.

• Karmak - Parts Search -- We have enhanced our integration with Karmak to provide the ability to perform parts searches using partial or semi-matching parts information.  
• Karmak - Related RO's -- Locations integrated with Karmak can now relate more than one RO number with a single case.

V8.6.0 Release:

User Access Enhancements for Dealer Admins:

Admin users will now benefit from a more streamlined interface for managing user access. This upgrade simplifies the process of adding or removing users and provides a clearer understanding of access levels.

Additionally, administrators will be able to view users who have not logged in for six months or more, making it easy to remove or restore their access as needed.

Recommended Operations:

We have implemented several new user interface enhancements in this area of the platform.

When creating a new case, a pop-up will now appear by default, presenting options for Campaigns & Recalls, Recommended Operations, Warranty & Extended Coverage, and Service Contracts & Subscriptions relevant to the asset.

Location Administrators can modify the alert preferences in the Administrative Tools section by selecting Admin > Customize Your Database > Case Preferences > Recommended Operations, Campaigns & Recalls > Alert Preferences. Once on this page, the behavior for case creation and viewing notifications can be adjusted. 

Coming Soon:

Support for Additional File Types:

In the upcoming V8.7.0 release, we are adding support for several file types as attachments to cases:  .dbc, .pssettings, .pcapng, .glc, .khc file types.

Ready For Pilot:

Please reach out to your Decisiv representative for more information on enabling this new feature for your location.

Karmak - Parts Search:

Providers often spend significant time searching for parts because some integrations require precise part specifications to return valid matches. Karmak offers a fuzzy search for parts through its API, allowing users to perform partial searches. This enhancement will display a modal with the search results for parts, enabling providers to select a part of their choice. Once the part is selected, it will be added to the operation.

Karmak - Related ROs:

Service providers currently have the ability to generate additional repair orders (ROs) from within an existing RO in the dealer management system (DMS). This allows them to bill repair line items separately and select an alternate billing account for warranty items. However, when a new RO is created in this way, it is no longer visible from the originating case or RO.

The Related RO enhancement provides the means to retrieve related RO information from the DMS and populate the case accordingly.