Case V8.5.0 - February 2025

For this Release, we have the following enhancements/fixes:

• Email Notifications: We've implemented changes to improve the efficiency of our email notifications. These improvements will reduce delays in delivery by introducing parallel processing and better load balancing.

Coming Soon (Post V8.5.0):

• Recommended Operations: We have implemented several new user interface enhancements in this area of the platform, which are targeted for launch on February 27th, 2025.
• Asset in Service Quick Action Button: We are renaming "Asset In Service" QAB to "Asset Released" based on feedback and to align better with both existing and new features like Case Timeline & Case Assistant.
• Fleet Inspections Tab: Allows Fleets to easily view completed inspections linked to versioned estimates.
• User Access Enhancements for Dealer Admins - Includes changes to how Dealer Admin users can add or remove user access and improvements to admin screens that provide additional information about user location details.
• Karmak - Parts Search: We have enhanced our integration with Karmak to provide the ability to perform parts searches using partial or semi-matching parts information.  Please reach out to your Decisiv representative for more information on enabling this new feature for your location.
• Karmak - Related RO's: Locations integrated with Karmak can now relate more than one RO number with a single case. Please reach out to your Decisiv representative for more information on enabling this new feature for your location.
• Phillips Three-Minute Back-of-Cab Inspection: The Digital Inspection covers back-of-cab hoses, connections, and tubing.

Recommended Operations:

We have implemented several new user interface enhancements in this area of the platform, which are targeted for launch on February 27th, 2025. 

When creating a new case, a pop-up will now appear by default, presenting options for Campaigns & Recalls, Recommended Operations, Warranty & Extended Coverage, and Service Contracts & Subscriptions relevant to the asset.

Location Administrators can modify the alert preferences in the Administrative Tools section by selecting Admin > Customize Your Database > Case Preferences > Recommended Operations, Campaigns & Recalls > Alert Preferences. Once on this page, the behavior for case creation and viewing notifications can be adjusted. 

Asset in Service Renamed to Asset Released:

We are renaming the "Asset In Service" QAB to "Asset Released" based on feedback and to help align it better with both existing and new features, such as Case Timeline and Case Assistant. The "Asset In Service" QAB, located at the top of the screen, will soon be updated to "Asset Released." Additionally, the "Asset In Service" status will also be changed to "Asset Released."

Fleet Inspections Tab:

The Viewing Case screen for Fleet users will soon include a new tab called Inspections, which will display all completed inspections for that case. Inspections will be visible to Fleet users only if they are associated with operations that have been shared with the Fleet/Customer as part of a versioned estimate (and if the inspection is complete). 
Fleet users can click on the inspection name link to view the completed inspection on-screen. This display is similar to how inspections were previously shown in the estimate detail section at the top of the Viewing Case screen. Users can also select the PDF button to obtain a PDF version of the inspection. 

User Access Enhancements for Dealer Admins:

Admin users will now benefit from a more streamlined interface for managing user access. This upgrade simplifies the process of adding or removing users and provides a clearer understanding of access levels.

Additionally, administrators will be able to view users who have not logged in for six months or more, making it easy to remove or restore their access as needed.

Karmak - Parts Search:

Providers often spend significant time searching for parts because some integrations require precise part specifications to return valid matches. Karmak offers a fuzzy search for parts through its API, allowing users to perform partial searches. This enhancement will display a modal with the search results for parts, enabling providers to select a part of their choice. Once the part is selected, it will be added to the operation.

Karmak - Related RO's: 

Service providers currently have the ability to generate additional repair orders (ROs) from within an existing RO in the dealer management system (DMS). This allows them to bill repair line items separately and select an alternate billing account for warranty items. However, when a new RO is created in this way, it is no longer visible from the originating case or RO.

The Related RO enhancement provides the means to retrieve related RO information from the DMS and populate the case accordingly.

Phillips Three-Minute Back-of-Cab Inspection:

We are excited to provide you with the details of our partnership with Phillips to offer digital inspections. The 3-minute inspection consists of seven lines and helps to ensure that all back of cab hoses, connections, and tubing are in working order. 
Incorporating paperless inspections into your process produces clear and concise results, enables you to directly link photos, and is always available in the asset history.