Release Notes
Enhancements
We rolled out the following enhancement in this release:
- Technician Stories: We recently released enhanced error messaging for users to know whether or not the Technician Stories have been exported. We are also adding a button in the next release to export from there.
In Case You Missed It!
Bi-Directional Mobile Communications Launched April 10, 2024
The bi-directional mobile communications features include:
- better ways to manage customer contacts, including mobile phone only contacts
- the ability for dealers and customers to reply to case notifications and notes via SMS text or a mobile user interface, as well as to send notes to a case
- the ability for dealers and customers to be able to see the current list of cases in the mobile user interface
- the ability for customers to approve estimates at the line item level via the mobile user interface
The documentation for these features is now posted in the Help Center. See the Overview article for a rundown of all the documentation, including a video demo of the new features in action.
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