Case 7.302 Release Notes

Ongoing Projects

This release was primarily focused on longer term projects and back-end continuous improvements, to include: 

• longer term projects -- bi-directional mobile communications, estimate/operations table enhancements, improved visibility of open cases, an enhanced estimate .pdf format improved OEM data integration, dealer business system integrations, and support for serial number-based assets (e.g., reefers, APUs, generators, etc.).
• back-end maintenance -- platform upgrades and security hardening.

Enhancements

In addition, we deployed the following enhancement:

Improved error messages for Technician Stories export to DMS

This work provided clarity on error messages when the Technician Stories on the Edit Operations page do not export to the DMS.  These messages cover the following conditions:

• No or invalid user DMS ID
• RO not yet exported
• Operation not yet exported

Bi-Directional Mobile Communications Launching to All Locations on March 26th!

We are pleased to announce the launch date of Bi-Directional Mobile Communications to all Decisiv SRM service locations.  These features include:

• better ways to manage customer contacts, including mobile phone only contacts 
• the ability for dealers and customers to reply to case notifications and notes via SMS text or a mobile user interface, as well as to send notes to a case
• the ability for dealers and customers to be able to see the current list of cases in the mobile user interface
• the ability for customers to approve estimates at the line item level via the mobile user interface

The documentation for these features is now posted in the Help Center.  See the Overview article for a rundown of all the documentation, including a video demo of the new features in action.