Help for Case Fleet

Getting Started

• Accessing the Platform for the First Time
• Set Up Your Fleet User Profile

Search

• Use the Search Page

Cases

• Configure your Fleet Case View
• View Cases by ETR
• View Cases by Depot
• View Case Information (VMRS)
• Update the Fleet Case Status
• Upload Attachments to a Case

See all 8 articles

Service Requests

• Respond to a Service Request
• Cancel a Service Request
• Create a Service Request
• Save a Service Location as a Favorite
• Request Service from an Outside Location

Estimates

• Review an Estimate
• View Estimate PDFs

Notifications

• View Notification Messages
• Reply to Email Notifications

Common Questions

• Where are my Fleet Email Notifications?
• How do I Change my Fleet password?
• How do I update my Fleet User Profile?

Mobile App

• Get the app
• Get to know the app
• Select your location

Administrators

• Manage Users and Permissions
• Manage Assets
• Manage Depots
• Edit Fleet Email Templates
• View Insite Reports