Improvements

Internet Explorer Browser

In IE, you now have the ability to drag and drop an attachment into the attachments section of a case, as long as the file is dropped on the Choose File button.

Export to RO

To prevent the creation of duplicate Repair Orders when you double-click on Export RO, the link will be temporarily disabled for a subsequent click until one of the following conditions occurs:

• You get a response from the DMS (whether successful or not). 
• Your connection to DMS times out (approximately 1 minute). 

Corrected Defects

On the All/My Cases screen, you can now hover over a Case Number or Repair Order Number link to display a pop-up hover window that shows the most recent Case Notes for that case. The maximum number of notes displayed in that pop-up hover window is three notes. Displaying the pop-up is sensitive. For pop-up hover windows near the bottom of a large number of cases will now open above the link to keep the pop-up visible.

Corrected the problem when a service provider user created a new Contact record, for either a Fleet or a Local Customer, where the default settings for the Contact did not include Email Notifications for Notes. This meant that when the service provider sent a note to the new Contact, no email was sent. Now, "Note" will be enabled for Email by default when a new Contact is created.

See also Manage Customer Contacts