If you’ve searched the Help Center and still haven’t found your answer, there are two ways you can submit your question:
When you submit a ticket, it goes to the Support Services team. You’ll receive a ticket number so you can see when the support team receives it and track the progress. This works best for questions or issues you need answered quickly.
When you email us, it also goes to the Support Services team, but it does not create a support ticket. This works best for general feedback.
Submit a support ticket
To submit a support ticket to the Support Services team:
- Open the application and click Help in the bottom-right corner.
- Enter a search term, such as “contact”, and select the search icon.
- When the search returns the results, click Contact us.
- Fill out the form that appears with as much information as you can.
If possible, include screenshots as attachments.
- Click Send.
Within a few minutes, you’ll receive an email confirmation that the ticket was created.
You can contact us at anytime by emailing firstname.lastname@example.org.