Get the app

With the mobile app, you can check the status of your cases, read and send notes, or view asset diagnostics from anywhere with your smartphone or tablet.

To get the app, review the What you need section below to make sure you meet the requirements, then follow the download instructions for your device.

Note: The mobile app currently only supports Android® or iOS® devices. If you use another device, such as BlackBerry® or Microsoft® Windows Phone®, you can still access the Fleet Web app by opening a browser on the device and logging into the web version.

What you need

• Everyone:
  • You need permission to the ServicePlus mobile app for your location. This is configured in the Portal.
    For information on setting up permission to a location, see Select your location.
• For iOS:
• Minimum: iOS 10
• Recommended: iOS 11 
• For Android:
• Minimum: Lollipop
• Recommended: Nougat

Download the app

Follow the instructions for your device: iOS or Android.

For iOS:

1. Open the App store.
   
2. Search for "DECISIV FLEET" and tap GET to start the download.
3. When it finishes downloading, look for the app on your homescreen, and tap it to open it.
4. Enter your username and password of your web account, and tap LOG IN.

For Android:

1. Open the Google Play™ App store.
2. Search for "DECISIV FLEET" and tap INSTALL.
3. On the APP permissions screen, tab ACCEPT.
4. When it finishes downloading, look for the app on your homescreen, and tap it to open it.
5. Enter your username and password of your web account, and tap LOG IN.

Get to know the App

When you open the app, you’ll see the Log In page. Use the same username and password combination as you use for the web, and tap LOG IN.

Once you’re in, you’ll see the Home page.  Tap a category to see the related favorites, then tap a favorite to open it.

When viewing a favorite, tap a case number, unit number, or service request number to open details on it. Most of the information you see on the web will display on the app.

The navigation bar at the bottom has the following options:

• HOME - takes you back to the Home page to access your favorites
• MAP - opens the map and show you your location
• QR CODE SCANNER - lets you scan the QR code for an asset to bring up the asset’s information.

To log out, tap your avatar on the Home page, then tap LOG OUT.