Decisiv SRM gives you the tools you need to manage the repair and maintenance of trucks, heavy equipment, and other commercial assets regardless of your role in the service supply chain.
This includes fleet maintenance users, owners and operators, dealers and service providers, contract and maintenance providers, or truck and equipment original equipment managers (OEMs).
Everyone shares the same interface, so you can complete your tasks and keep track of what matters to you while communicating and collaborating with other users working on the same thing.
So what can you track?
The new look of Decisiv lets you keep track of three different types of objects:
- Assets - this includes vehicles, equipment, or other commercial assets entered in the system. You can track their maintenance status, service requests, etc.
- Service Requests - these are requests made on behalf of an asset asking a service provider if they can perform a specific service on an asset within a requested timeline. You can track their estimate status, estimate history, etc.
- Cases - these are how you track the work being done on an asset once a service request is approved and work begins. You can track their ETR, downtime, etc.
If you’re given permission to track these objects, you’ll see links for them on the left side of the screen when you log in.
Each link is called a favorite. Click a link to open different views into your assets, service requests, or cases.
What else can you do?
In this initial release, you can review all your assets, open service requests, and open cases, then dig deeper into the details of each one.
You can access your objects by opening favorites or using the search button in the menu bar.
Fleet users can create and manage service requests for service providers, and then the service providers can submit estimates that fleet users can approve or decline.
Everybody with access to case can write notes on it and track the status of it as it goes through the case workflow.
Any other major functionality is still in the classic look. You can return to the classic look by clicking RETURN TO THE CLASSIC LOOK on an asset detail page or by clicking the Administration icon at the bottom of the screen below the favorites if you’re an administrator.
For more information on using the classic look, please see the Fleet Support Videos.
What about collaborating?
Collaboration is key.
If you have access to a case, you can add notes to it. When other users with access to the same case and log in, they’ll see a notification about your note. If they respond, you’ll get a notification about their note. You can continue collaborating and viewing all of the notes on the case until the case is closed. After that, you can still view the notes for reference later.
Of course! But that’s the quick overview.
Check out the rest of the articles in this section to learn about the basic layout and things like favorites and widgets, or go straight to the Fleet Help Center to start working.
If you have any questions, see the Get More Help section to contact support or start a tutorial.
You can also click the Help button in the bottom-right corner of the app to access all the Help Center articles and contact support. We’re here for you.